Returns & Exchanges

At Plum, we want you to love every purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original container and include all tags, then download and print your prepaid shipping label.

3

Ship It To Us

Affix the return label to the outside of your box and drop it off at any authorized carrier location or scheduled pickup point.

4

Receive Refund or Exchange

Once our warehouse inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing